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2018 CHEF April Face-to-Face Education Program

April 5 @ 4:00 pm - 7:45 pm

Thursday, April 5, 2018, 4:30 – 7:45pm
Rush University Medical Center’s Searle Conference Center
Chicago, IL
Register Today

Program Schedule:
4:00pm – Registration
4:30pm – Session 1:
Reinventing Customer Service in Healthcare: Lessons Learned from the Best

Consumer-driven services in business and the need for efficiency are accelerating changes in the way organizations operate and compete. Many consumers today are taking greater control of their purchasing power and healthcare decisions and are demanding excellence in service. The challenge is how to give them the best service in a meaningful and economic way.

Linda Maccracken
Senior Principal

Deborah Fullerton
Vice President & Chief Marketing Officer
AMITA Health

Monica Heenan
Sr.  Vice President and Chief Strategy Officer
Ann & Robert H. Lurie Children’s Hospital

Debra Siena
Midtown Health

Cori Zacher
V. P., Operations for Post-Acute Care
Northwestern Memorial Healthcare

6:00pm – Break

6:30pm – Session 2:
Employing Social Media to Build Customer Satisfaction and Community Outreach

Social media, such as Facebook, LinkedIn, Twitter and blogs, have opened new channels of communication between individuals in a meaningful and highly interactive way. Online communities allow organizations to hear directly from customers and vice versa.

Teddy Fishbein
Assistant V.P., Digital and Targeted Engagement
NorthShore University HealthSystem

Valerie M. Creedon, LCSW
TCM Program Manager
Jesse Brown VA Medical Center

Stephen Strong
Director of Digital Marketing
Northwestern Medicine

Stephanie D. Willding, MPA
Chief Officer for Strategy, Planning and Development
Chicago Family Health Center


April 5, 2018 4:00 pm
April 5, 2018 7:45 pm
Event Category:


Rush University Medical Center's Searle Conference Center
1725 W. Harrison St., 5th Floor, Professional Bldg, Chicago, United States
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